• No Booking Fees Or Credit Card Fees

    You should be having fun, not doing math on your holiday!

  • Flexibility & Stress Free Cancellation

    Change your date or cancel your booking* up to 24 hours prior to travel for a full refund

  • Live Availability And Instant Confirmation

    Know exactly what days you can travel, and while you finish your booking we’ll reserve seats for you

  • Secure And Safe Transaction

    Your payment details are encrypted and processed straight away via Securepay

Prefer To Talk To Someone?

You can always drop into our store located on Shields Street (next door to McDonalds on The Cairns Esplanade). They are open from 9:30am till 9pm daily.

Or phone us on 07 4030 7990 from 6am – 8pm.

Ballooning Cairns – Booking Terms And Conditions

Date Changes

Dates can be changed up to 24 HOURS before the tour departs at no additional charge.

Please keep in mind February is our busiest period due to Chinese New Year, and this tour returns to Cairns as early as 10.30am, so you can even do it on a week day.

Websites such as and the Bureau Of Meteorology give excellent Cairns weather forecasts so you can pick the perfect day.

Cancellations And Refunds

Bookings cancelled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid

Minimum Age And Health Requirments

  • Minimum age for children is 4 years of age
  • If a child under 18 is travelling alone, they will require written parental or guardian concent
  • Ballooning is not suitable for anyone who is pregnant
  • It is a CASA safety requirement that you be able to climb into, and out of the based unassisted using the foothold supplied

Travel Insurance

We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.


All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).

Missing Your Coach Pick-up

If you are not waiting at the pick-up point at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

In special circumstances, at the discretion of the Cairns Hot Air Balloon Co., if you miss your coach departure you may be able to reschedule for another day subject to the payment of a rescheduling fee (this covers administration charges and the provision of meals where applicable).

Where Do I Drive To In Mareeba?

If you choose our self drive option, you meet us in front of the Mareeba Heritage Centre where you’ll board our coach. We return you to your vehicle after the tour.

Can I Pay By Eftpos?

You can pay and book using EFTPOS at our retail shop, which is located on the Cairns Esplanade next to McDonalds (in Shields Street). They are open from 9:30am till 8pm daily.

What Are The Tour Levies For?

Includes in our locals price is a $30 per person levy for Civil Aviation charges, take off and landing fees and administration charges. This amount is not discounted.

Local Discounts

Discount available to anyone with local ID for postcodes 4810 - 4888. You must present Local ID for each Adult when you check in on the day, otherwise you will be charged the full retail rate.

Local discounts can’t be used in conjunction with any other discount.