Why Book Direct With Cairns Hot Air Balloon Co

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    No booking fees or credit card fees

    You should be having fun, not doing math on your holiday!

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    Flexibility & Stress Free Cancellation

    Change your date or cancel your booking* up to 24 hours prior to travel for a full refund

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    Live Availability and Instant Confirmation

    Know exactly what days you can travel, and while you finish your booking we’ll reserve seats for you

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    Secure and Safe transaction

    Your payment details are encrypted and processed straight away via Securepay

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Booking Terms and Conditions

Date Changes

Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Cairns Hot Air Balloon Co.).

Cancellations And Refunds

Bookings cancelled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees or penalties imposed by an operator other than Raging Thunder).

Travel Insurance

We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.

Packages

All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).

Missing Your Coach Pick-up

If you are not waiting at the pick-up point at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

At the discretion of the Cairns Hot Air Balloon Co., if you miss your coach departure you may be able to reschedule for another day subject to the payment of a rescheduling fee (this covers administration charges and the provision of meals where applicable).

Missing Your Boat Departure

Some tours such as the ferry to Fitzroy Island do not offer hotel coach pick-ups, and require you to check-in at a fixed location such as the Cairns Reef Fleet Terminal.

If you do not check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

At the discretion of Raging Thunder Pty Ltd, if you miss your boat departure you may be able to reschedule for another day subject to the payment of a rescheduling fee (this covers administration charges and the provision of meals where applicable).

About the Author

Scott Lahney